rootSleuth
FAMILY HISTORY RESEARCH
I have standard terms and conditions under which I undertake any services and upon which any quotation and subsequent project is based. These are detailed below, and should be read in conjunction with my Privacy Policy, prepared for your peace of mind:
- New Clients -
Payment in full in advance is required from new clients where the quotation is for work of £50.00 or less. For projects quoted to be greater than for £50.00, I will require an advance payment equivalent to £50.00 prior to commencement of the project. (See payments for payment process). - I will make a proposal setting out the work that you have asked me to do. This proposal will include the extent of the work (including how I intend to undertake the research), an estimate of the total costs of the work (including search time and any expense costs) and anticipated timescale for completion. I will ask you to confirm this proposal before I start work.
- If you request it, I will agree a 'limit of spend' with you and will not exceed this without your permission when either another limit will be agreed with you or I will suspend the project.
- I maintain a timesheet and expense sheet to record costs incurred working for each Client. This can be provided on request during the project.
- Invoices will be raised at appropriate intervals. These Invoices will detail all time spent and all expenses, e.g. travel costs, certificate purchases and the like.
- Invoices are due for payment within 14 days of the date of invoice.
- Payment can be made by UK Sterling Cheque, UK Internet bank transfer, PayPal (in GBP or USD), or Money Order in US Dollars, Canadian Dollars or Australian Dollars. (All as detailed within the fees and payments section of the website).
- I am not VAT registered, so VAT does not apply to any payments.
- In the unlikely event that you are not satisfied with my work, i will of course attempt to resolve any problems with you. It is necessary however for me to limit my liability in any and all event to £100 or the total of the fees for the project, whichever is the lesser amount. All fees (less any agreed reduction up to a £100 limit) remain due for payment.
- I do not maintain professional indemnity (PI) insurance as a matter of course, but I can arrange for a suitable policy to be put in place for a specific project, only if specifically requested by you before any work is commenced. In which case, the premium for the policy shall be invoiced and paid for as part of the fees for the project.
- Any research undertaken is treated in the strictest confidence and I will not share any information with any third party, unless instructed to do so by you. (See Privacy Policy).
Rev: 2012-