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rootSleuth Genealogy & Family History Research - Terms and Conditions  

Whether you select a standard package or bespoke research services from me, the following terms and conditions will apply:-

New Clients - Payment in full in advance is required from new clients where the quotation is for 5 hours work or less.  For projects quoted to be greater than for 5 hours work, I will require an advance payment equivalent to 5 hours prior to commencement of the project.  (See fees and payments section for payment process)

I will make a proposal setting out the work that you have asked me to do.  This proposal will include the extent of the work (including how I intend to undertake the research), an estimate of the total costs of the work (including search time and any expense costs) and anticipated timescales for completion.  I will ask you to confirm this proposal before I start work.

I will agree a 'limit of spend' with you and will not exceed this without your permission when either another limit will be agreed with you or I will stop the project.

I maintain a timesheet and expense sheet to record time spent working for each Client.  This can be provided on request during the project.

Invoices will be raised at appropriate intervals.  Invoices will detail all time spent and all expenses, e.g. travel costs, certificate purchase and the like.

Invoices are due for payment within 7 days of the date of invoice.

Payment can be made by UK Sterling Cheque, UK internet bank transfer, Paypal (in GBP or USD), or Money Order in US Dollars, Canadian Dollars or Australian Dollars.  (All as detailed within the fees and payments section of the website)

I am not VAT registered, so VAT does not apply to any payments.

My Limit of Liability in any event shall be £100, or the total of the fees for the project, whichever is the lesser amount.

I do not maintain professional indemnity (PI) insurance as a matter of course, but I can arrange for a suitable policy to be put in place for a specific project, only if specifically requested by you in advance or my commencing work.  In which case, the premium for the policy shall be invoiced and paid for as part of the fees for the project.

Any research undertaken is treated in the strictest confidence and I will not share any information with any third party, unless instructed to do so by you.  (See Privacy Policy)

Ver: 28-Jun-2009

 
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